An myG Help Desk Portal is a central platform designed to streamline support requests and issue resolution within an organization. Here are some key features commonly found in an myG Help Desk Portal:

Ticketing System:

  • Automated Ticket Creation: Users can submit issues, and the system generates a ticket for tracking.
  • Priority Assignment: Tickets can be assigned different priority levels based on the severity of the issue.
  • SLA Management: Ensures issues are resolved within the agreed service-level agreements (SLAs).
  • Status Tracking: Users can track the progress of their ticket from submission to resolution.
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